Refund policy

Refund, Return and Exchange Policy for TK Makeover Store:

At TK Makeover Store, we take pride in providing high-quality makeup products and excellent customer service. We want you to be completely satisfied with your purchase, and we offer the following refund, return and exchange policy:

Refunds:

  • Refunds are available for products purchased within the last 7 days.
  • The item must be unused, unopened, and in its original packaging.
  • Refunds will only be issued for products that are defective or damaged upon receipt, or if we shipped the wrong item.
  • We reserve the right to deny a refund if we suspect abuse of our policy.

Returns:

  • Products that have been delivered but gets damaged or lost at customer's residence shall not be returned or refunded as we are not liable for whatever takes place after delivery.
  • We accept returns if the product is defective, damaged upon receipt, or if we shipped the wrong item.
  • Returns are available for products purchased within the last 7 days.
  • The item must be unused, unopened, and in its original packaging.
  • We reserve the right to deny a return if we suspect abuse of our policy.

Exchanges:

  • Exchanges are available for products purchased within the last 7 days.
  • The item must be unused, unopened, and in its original packaging.
  • Customers are responsible for any shipping charges associated with the exchange.
  • We accept exchanges if the product is defective, damaged upon receipt, or if we shipped the wrong item.
  • We reserve the right to deny an exchange if we suspect abuse of our policy.

Exceptions:

  • We do not accept returns, refunds, or exchanges on used products.
  • We do not accept returns, refunds, or exchanges on gift cards or discounted items.
  • We do not accept returns, refunds, or exchanges on products that have been tampered with, altered, or misused.

Please contact us at rukkykenny@gmail.com if you have any questions or concerns regarding our refund, return, and exchange policy. Our customer service team is always available to assist you in any way we can.

Thank you for choosing TK Makeover Store!